FAQ

How nice that you are trying to contact us!

Do you have a question about your package? Then first read our FAQ below as it consists of the most frequently asked questions. Can't find your answer? Then you can always contact us at the bottom of this page.

Where is my package?

After placing your order, it takes an average of 1-2 business days to process your order and 3-5 business days before your order is delivered. If these days have passed, please contact our customer service.

Where can I find my track & trace code?

As soon as your order has been shipped, you will automatically receive a Track & Trace code. Also check your spam, sometimes our emails end up there. Please note that it may take a while before your Track & Trace link becomes active.

How can I track my order?

You can track your order with your Track & Trace number that you received by email. Complete the Track & Trace on our Track & Trace page to see the status of your delivery. You can do this on this page.

I am not satisfied with my package.

View our Exchanges & Returns page to return your package.

If you cannot find the answer to your question, you can always contact us:

E-mail: info@aavilo.com