Terms of Service

Effective Date: 01/09/2026

Overview

This website, https://aavilo.com/ (the "Site"), is owned and operated by Aavilo LLC ("Company," "Aavilo," "we," "us," or "our"). Throughout the Site, the terms "we," "us," and "our" refer to Aavilo. Aavilo offers this Site, including all information, tools, products, and services available from this Site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, including without limitation our Privacy Policy, Shipping Policy, and Refund Policy. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

Please read these Terms of Service carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any Service.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our Site, from time to time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Site through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Intellectual Property Rights

Our Limited License to You. This Site and all the materials available on the Site are the property of us and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal, noncommercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us. By posting or submitting any material (including, without limitation, comments, reviews, blog entries, social media postings, photos, and videos) to us via the Site, internet groups, social media venues, or to any of our staff via email, text, or otherwise, you are representing: (i) that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material; and (ii) that you are at least the age of majority in your jurisdiction. In addition, when you submit, email, text, deliver, or post any material, you are granting us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose. The foregoing grant shall include the right to exploit any proprietary rights in such posting or submission, including, but not limited to, rights under copyright, trademark, service mark, or patent laws under any relevant jurisdiction. Also, in connection with the exercise of such rights, you grant us, and anyone authorized by us, the right to identify you as the author of any of your postings or submissions by name, email address, or screen name, as we deem appropriate.

You acknowledge and agree that any contributions originally created by you for us shall be deemed a "work made for hire" when the work performed is within the scope of the definition of a work made for hire in Section 101 of the United States Copyright Law, as amended. As such, the copyrights in those works shall belong to Aavilo from their creation. Thus, Aavilo shall be deemed the author and exclusive owner thereof and shall have the right to exploit any or all of the results and proceeds in any and all media, now known or hereafter devised, throughout the universe, in perpetuity, in all languages, as Aavilo determines. In the event that any of the results and proceeds of your submissions hereunder are not deemed a "work made for hire" under Section 101 of the Copyright Act, as amended, you hereby, without additional compensation, irrevocably assign, convey, and transfer to Aavilo all proprietary rights, including without limitation all copyrights and trademarks throughout the universe, in perpetuity, in every medium, whether now known or hereafter devised, to such material and any and all right, title, and interest in and to all such proprietary rights in every medium, whether now known or hereafter devised, throughout the universe, in perpetuity. Any posted material which are reproductions of prior works by you shall be co-owned by us.

You acknowledge that Aavilo has the right but not the obligation to use and display any postings or contributions of any kind and that Aavilo may elect to cease the use and display of any such materials (or any portion thereof) at any time for any reason whatsoever.

Limitations on Linking and Framing. You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us or by the Site. However, you may not, without our prior written permission, frame or inline link any of the content of the Site or incorporate into another website or other service any of our material, content, or intellectual property.

4. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk.

This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.

5. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

6. Products and Services

Certain products or Services may be available exclusively online through the Site. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: https://aavilo.com/policies/refund-policy

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this Site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

7. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: https://aavilo.com/policies/refund-policy

8. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the Site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the Site (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

9. Third-Party Links and Disclaimers

Certain content, products, and Services available via our Service may include materials from third parties. Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites, or the information, products, or services offered on or through the sites. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.

If applicable, any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, are those of the respective authors or distributors, and not Aavilo. Neither Aavilo nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content. Furthermore, Aavilo neither endorses nor is responsible for the accuracy and reliability of any opinion, advice, or statement made on any of the Site by anyone other than an authorized Aavilo representative while acting in his/her official capacity.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

THE INFORMATION, PRODUCTS, AND SERVICES OFFERED ON OR THROUGH THE SITE AND BY AAVILO AND ANY THIRD-PARTY SITES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE OR MATERIALS ON THIS SITE OR ON THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.

10. Online Commerce

When you purchase products or services on or through the Site, you may be subject to additional terms and conditions that specifically apply to your purchase or use of such products or services. If you make a purchase from a merchant on the Site or on a site linked to by the Site, the information obtained during your visit to that merchant's online store or site, and the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by both the merchant and us. A merchant may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies.

You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate purposes only. You also agree not to make any purchases for speculative, false, or fraudulent purposes or for the purpose of anticipating demand for a particular product or service. You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so. When making a purchase for a third party that requires you to submit the third party's personal information to us, you represent that you have obtained the express consent of such third party to provide such personal information.

11. User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

12. Interactive Features and Acceptable Use

This Site may include a variety of features, such as reviews, comment sections, and email services, which allow feedback to us and interaction between users. Responsibility for what is posted in any public posting area on the Site, or sent via any email services on the Site, lies with each user — you alone are responsible for the material you post or send. We do not control the messages, information, or files that you or others may provide through the Site.

In addition to other prohibitions set forth in these Terms of Service, it is a condition of your use of the Site that you do not, and you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website; (l) to impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity; or (m) to restrict or inhibit any other user from using and enjoying the Site.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. We have no obligation to monitor content or postings, but you acknowledge and agree that we have the absolute right to monitor the same at our sole discretion, and we reserve the right to alter, edit, refuse to post, or remove any postings or content, in whole or in part, for any reason, and to disclose such materials and the circumstances surrounding their transmission to any third party in order to satisfy any applicable law, regulation, legal process, or governmental request, and to protect ourselves, our customers, and our visitors.

13. Registration

To access certain features of the Site, we may ask you to provide certain information, and registration may require you to provide personally identifiable information such as your name and email address. You agree to provide true, accurate, current, and complete information about yourself as prompted by the Site's registration form. If we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). Our use of any personally identifiable information you provide to us as part of the registration process is governed by the terms of our Privacy Policy.

14. Passwords

To use certain features of the Site, you may need a username and password, which you will receive through the Site's registration process. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information.

15. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://aavilo.com/policies/privacy-policy

16. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

17. Pet Wellness and Product Disclaimer

PLEASE READ THIS SECTION CAREFULLY. OUR PRODUCTS ARE PLANT-BASED WELLNESS AND DIETARY SUPPLEMENT PRODUCTS INTENDED TO SUPPORT THE GENERAL WELLNESS AND DAILY ROUTINE OF HEALTHY ANIMALS. THEY ARE NOT DRUGS OR MEDICINES.

THE STATEMENTS AND INFORMATION REGARDING OUR PRODUCTS HAVE NOT BEEN EVALUATED BY THE U.S. FOOD AND DRUG ADMINISTRATION (FDA), THE U.S. DEPARTMENT OF AGRICULTURE, OR ANY OTHER REGULATORY AUTHORITY. OUR PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, MITIGATE, OR PREVENT ANY DISEASE, ILLNESS, PARASITE, INFECTION, OR HEALTH CONDITION.

THE CONTENT ON THE SITE — INCLUDING PRODUCT DESCRIPTIONS, BLOG POSTS, AND OTHER MATERIALS — IS PROVIDED FOR GENERAL EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. IT IS NOT, AND MUST NOT BE TAKEN AS, VETERINARY ADVICE, DIAGNOSIS, OR TREATMENT, AND IT IS NOT A SUBSTITUTE FOR PROFESSIONAL VETERINARY CARE. YOU ACKNOWLEDGE THAT OUR OPERATION OF THE SITE AND OUR SALE OF PRODUCTS DOES NOT CONSTITUTE THE PRACTICE OF VETERINARY MEDICINE AND DOES NOT CREATE A VETERINARIAN-CLIENT-PATIENT RELATIONSHIP BETWEEN YOU OR YOUR ANIMAL AND AAVILO.

ALWAYS CONSULT A LICENSED VETERINARIAN BEFORE STARTING, STOPPING, OR CHANGING ANY SUPPLEMENT, DIET, OR ROUTINE, PARTICULARLY IF YOUR ANIMAL IS YOUNG, PREGNANT, NURSING, ELDERLY, HAS A KNOWN OR SUSPECTED MEDICAL CONDITION, OR IS TAKING ANY MEDICATION. IF YOUR ANIMAL IS EXPERIENCING SERIOUS SYMPTOMS OR YOU SUSPECT A MEDICAL ISSUE, SEEK VETERINARY ATTENTION IMMEDIATELY. DO NOT DISREGARD, AVOID, OR DELAY OBTAINING VETERINARY ADVICE BECAUSE OF SOMETHING YOU MAY HAVE READ ON THIS SITE.

ANY CASE STUDIES, EXAMPLES, ILLUSTRATIONS, REVIEWS, OR TESTIMONIALS APPEARING ON THE SITE ARE INDIVIDUAL EXPERIENCES AND CANNOT GUARANTEE THAT YOU WILL ACHIEVE SIMILAR RESULTS. RESULTS MAY VARY SIGNIFICANTLY FROM ANIMAL TO ANIMAL, AND FACTORS SUCH AS BREED, AGE, DIET, OVERALL HEALTH, AND OTHER CIRCUMSTANCES MAY AND WILL CAUSE RESULTS TO VARY. WE MAKE NO GUARANTEE OF ANY SPECIFIC OUTCOME.

IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, OPINION, ADVICE, OR OTHER CONTENT CONTAINED ON THE SITE, AND YOUR USE OF ANY INFORMATION OR PRODUCT IS SOLELY AT YOUR OWN RISK.

18. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL AAVILO, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS, OR OUR SUBSIDIARY AND PARENT COMPANIES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY.

BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR ANY PRODUCT SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

IF YOU ARE DISSATISFIED WITH THE SITE, ANY MATERIALS, PRODUCTS, OR SERVICES ON THE SITE, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND THE PRODUCTS, SERVICES, AND/OR MATERIALS.

19. Indemnification

You agree to indemnify, defend, and hold harmless Aavilo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

20. Refund and Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any tags or seals intact, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you must contact us at info@aavilo.com. Please do not send your purchase back to us before you have requested a return and received our confirmation. Items sent back to us without first requesting a return will not be accepted. We will provide you with the return shipping address after confirming your request.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, you will be refunded to your original payment method (unless we agree on a different method) without undue delay, and in any case no later than 10 business days from the day on which we receive your returned package. Shipping costs are non-refundable, but we do not charge any extra fees or restocking costs for processing refunds.

For any questions, contact our support team at info@aavilo.com. For full details, please review our Refund Policy: https://aavilo.com/policies/refund-policy

Cancellations. You may cancel your order as long as the status of your tracking number has not changed to "package shipped." To cancel your order, email us at info@aavilo.com.

21. Consumer Complaints — Faulty Products

In case the goods purchased from us turn out to be defective, you have the right to make a claim. Regarding the defect, you may request: replacing the item with one that is free of defects; removing the defect; or a price reduction.

You can report a complaint within the applicable warranty or statutory period for the item. Your complaint will be considered (responded to) within 30 days from the date we receive your complaint notification.

Please do not send your purchase back to us before you send us an email regarding your complaint notification at info@aavilo.com. To ensure quick processing, please confirm the return facility address with our customer service at info@aavilo.com before sending the package via courier, and provide us with the tracking number.

Email Support: info@aavilo.com

22. Digital Millennium Copyright Act

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials hosted by Aavilo infringe your copyright, you, or your agent, may send to Aavilo a notice requesting that the material be removed or access to it be blocked. Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with the requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon Aavilo actual knowledge of facts or circumstances from which infringing material or acts are evident. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send to Aavilo a counter-notice. All notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. Aavilo's Copyright Agent for notice shall be: info@aavilo.com.

23. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or we may accordingly deny you access to our Services (or any part thereof). The restrictions imposed on you with respect to material downloaded from the Site, and the disclaimers and limitations of liability set forth in these Terms of Service, shall survive.

24. Dispute Resolution; Binding Arbitration

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of [INSERT STATE], without regard to its conflict-of-law principles.

Except as otherwise provided below and to the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms of Service or your use of the Site or any product or Service shall be settled by binding arbitration administered by [INSERT ARBITRATION PROVIDER, e.g., the American Arbitration Association (AAA) or National Arbitration and Mediation (NAM)] in [INSERT CITY, STATE], in accordance with that provider's then-current rules. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

If any provision of this section is held unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

25. Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure

These procedures are intended to increase the likelihood of prompt and low-cost resolutions to any dispute between the parties. All of the requirements of this Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure are jurisdictional in nature.

Before a party commences an arbitration with respect to a claim, the party must first send a written notice of dispute ("Notice"). The Notice must (1) be sent by certified mail, return receipt requested, or by a recognized courier; (2) be addressed to: Aavilo LLC, [INSERT BUSINESS MAILING ADDRESS]; (3) contain the party's name, address, email address, and date/time of the website visit or purchase; and (4) include a short summary of the dispute, including any relevant facts regarding the use of the products, with the specific relief sought.

The party must attend a video conference to discuss the dispute with a representative from Aavilo; the party's attorney may be present. Aavilo shall then have 45 days from the date of the video conference to analyze the nature of the dispute before the filing of an arbitration by the party.

If any aspect of these requirements has not been met, a court of competent jurisdiction may enjoin the filing or prosecution of an arbitration. In addition, unless prohibited by law, the arbitration provider must dismiss any arbitration claims brought by a party that has failed to follow the required steps in this Procedure. Nothing in this paragraph limits the right of Aavilo to seek damages for non-compliance with this Procedure in arbitration.

After this Procedure has been completed, any claim or dispute arising from the use of the products or Services shall be settled only through binding arbitration as set forth above. Any complaint or lawsuit filed in a court of law in violation of these Terms shall be subject to dismissal so that the matter may proceed in arbitration. Nothing in this paragraph limits the right of Aavilo to seek damages if a party files a complaint or lawsuit in violation of these Terms.

26. Class Action Waiver

You may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.

The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action, or private attorney general action) unless all relevant parties specifically agree to do so following initiation of the arbitration.

27. Severability

In the event that any provision of these Terms of Service (other than the Class Action Waiver clause above) is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions. If the Class Action Waiver clause is found to be illegal or unenforceable, the entire Dispute Resolution provision will be unenforceable, and the dispute will be decided by a court of competent jurisdiction.

28. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

29. Changes to These Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

30. Contact Information

Questions about the Terms of Service should be sent to us at info@aavilo.com.